Refund policy

Return Policy for Jewelry Repair and Fixing:

We understand that from time to time, jewelry may require adjustments or repairs. If you need a piece fixed or repaired, please follow our return policy guidelines:

1. Notification period:
- Notify us of the need for repair within 7 days of receiving the jewelry piece. Send an email to subbjewelry@gmail.com with clear images of the specific issue attached.

2. Documentation:
- Include a detailed description of the repair needed in your email.
- Attach clear photographs highlighting the specific area that requires attention.

3. Approval Process:
- Our team will review your request promptly.
- If the repair is deemed necessary and within the specified time frame, we will provide instructions on the return process.

4. Return Instructions:
- We may request you to return the item for repair. Follow the instructions provided by our support team for the return process.

5. Fixing or Repair Process:
- Once we receive the item, master will assess and fix or repair the piece.
- The item will be returned to you as soon as possible.

6. Conditions for Returns:
- The jewelry piece must be sent in safe packaging.
- Repairs are accepted within 7 days of receiving the item due to damaging from delivery providers.

-After 7 days of receiving item we may ask you to pay extra fee for requirements on adjustments, repair and fixes.

7. Return Shipping:
- You will be responsible for the shipping costs associated with returning the item for fixing or repair.

8. Contact Information:
- For any inquiries or to initiate the fixing or repair process, please contact us at subbjewelry@gmail.com

We appreciate your understanding and cooperation. Our goal is to ensure your jewelry is in perfect condition, and we look forward to assisting you with any necessary fixes or repairs.